Gaston County town shares update on boil water advisory for Thanksgiving

UPDATE: Dallas officials report sample tests show no harmful bacteria is in the North Carolina town’s water, and the boil water advisory has been rescinded. “Customers may now return to normal usage of the water,” town officials said in a Nov. 26 Facebook post.

The original story is below.

A badly timed water line break in the Gaston County town of Dallas means a boil water advisory could remain in place through Thanksgiving, according to town officials.

The water main broke before dawn Tuesday, Nov. 25 – just hours after being repaired, Mayor Hayley Beaty said in a Facebook post.

“Everyone got home and around 2 a.m. and got a call that the line bust(ed) again. Crews are not exactly sure of the cause,” Beaty wrote.

“Solution: replacing the line completely. ... The town understands the frustration from personal situations to businesses and schools.”

An update posted just before 7 p.m. Tuesday reported the repairs were completed, but citizens are advised to boil water for human consumption.

“This advisory will remain in effect until further written notification is issued,” the town said.

Boil water advisories are typically in effect for 24 hours and the routine calls for bringing water to a rolling boil for one minute before it can be used in food preparation or for drinking.

The lack of water prompted Gaston County to close all its facilities in Dallas Tuesday, including the Citizens Resource Center, Gaston County Senior Center, Dallas Branch Library, and the Gaston County Museum of Art & History, officials said.

Beaty has apologized more than once in the past few weeks for water issues plaguing the town.

A break on Nov. 14 was attributed to “an accident caused by a third party,” she wrote in a Facebook post.

Dallas is about a 25-mile drive northwest from Charlotte.

This story was originally published November 25, 2025 at 2:45 PM with the headline "Gaston County town shares update on boil water advisory for Thanksgiving."