Can an NC utility company turn off your power in a heat wave? What you need to know
With temperatures in Charlotte and Raleigh expected to reach the upper 90s this weekend, the region’s power grid may be incapable of keeping up with demand.
A similar event occurred on Christmas Eve in 2022 when record-low temperatures and an increased demand for heat led to more than 100,000 Duke Energy customers across the state losing power during rolling blackouts, The Charlotte Observer reported.
For some North Carolina residents, there are protections in place to prevent utility disconnections during winter and spring, and utility companies must follow specific protocols before shutting your power off. But do the same laws apply to periods of intense heat?
Here’s what to know.
Can NC utility companies turn off your power during a heat wave?
North Carolina has no laws preventing utility companies from disconnecting your power during extreme weather events.
However, according to the N.C. Department of Justice, utility companies cannot disconnect service to households during the colder months (November-March) that include someone who:
Is disabled or 65 years of age or older
Are unable to pay their utility bills under an installment plan
Are certified by a local social service agency as eligible to receive assistance under an energy assistance program
What has to happen before your utilities are shut off?
According to the NCDOJ, there are rules utility companies must follow before shutting off your power:
You must be given a specific number of days to pay your bill.
If your payment is late, utility companies must give you a written notice at least 10 days before disconnecting your service.
Your power cannot be disconnected on Fridays, weekends, holidays, or the day before a holiday.
Utility companies must keep a list of households with residents with special needs, such as being on life support equipment, the NCDOJ says.
For those concerned about elderly relatives, many utility companies, like Duke Energy, offer third-party notification programs where customers can designate another person to receive a copy of utility termination notices.
How to make sure you power doesn’t get cut off
Here are some tips from the NCDOJ on how to make sure your power doesn’t get cut off:
- Pay close attention to bills and notices.
- Contact the company if you’re having trouble paying your bill.
- Try to work out an installment plan with your utility company to avoid having your power shut off.
This story was originally published June 20, 2024 at 2:41 PM with the headline "Can an NC utility company turn off your power in a heat wave? What you need to know."
