Making a Bojangles biscuit

Bojangles Regional Vice President Mike Burns explains the restaurant chain's unique and meticulous 48-step process for making biscuits in one of its new biscuit theaters.
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Bojangles Regional Vice President Mike Burns explains the restaurant chain's unique and meticulous 48-step process for making biscuits in one of its new biscuit theaters.

As the retail and sports business reporter for the Observer, Katie Peralta covers everything from grocery-store competition in Charlotte to tax breaks for pro sports teams. She is a Chicago native and graduate of the University of Notre Dame.