Twenty American flights canceled at RDU

Apr. 16, 2013 @ 05:43 PM

Twenty American Airlines or American Eagle arrivals or departures to and from the Raleigh-Durham International Airport were canceled Tuesday as a result of the grounding of the airline’s flights, said Mindy Hamlin, a spokeswoman for RDU.
Hamlin said in an email that some American flights would be arriving and departing in the evening, but said she didn’t have any details about which flights.
American grounded flights across the country because of an outage of its main reservation system, according to the Associated Press, stranding thousands of passengers at airports and on airplanes.
The Federal Aviation Administration put a ground-stop in place for American Airlines and American Eagle flights nationwide into several major cities at the request of the airline, according to an FAA statement.
American announced that, as of 4:30 p.m., its systems had been fully restored, but it expected continued flight delays and cancellations on Tuesday.
The airline said in the statement that customers who must travel today and who are at the airport can rebook on another airline by visiting an American Airlines agent, or by going to the other airline’s ticket counter with their electronic ticket numbers.
Customers who are not yet at the airport can rebook through American Airlines reservations or through another carrier. American said it will honor the fare difference.
There will be no charge for reservation changes to customers who choose not to travel today, or a full refund will be provided, the statement said.
AMR Corp. is the parent company of American Airlines. American Eagle is the airline’s regional carrier.